Shipping Policy

All our Order Ship
• Free Ground Shipping on All 5 Gallon Pails 48 States, US
• Only within the contiguous 48 states (not Alaska or Hawaii).
• We do not ship to Canada.
• All shipping charges reflect actual ground rates and are determined by weight and customer’s zip code.

Hazardous Material Items:
Some of the 5 Gallon pails must ship HazMat. This is required for legal DOT reasons when shipping in a 5 gallon quantity.

UPS/Fedex/Ground:
• Purchases are shipped from our warehouse, to arrive within 1-5 business days of receipt of the order. In the event of a delay, we will notify you by email or phone.
• Note: Items ordered together may not arrive in together.
• If we are out of stock we may have the item dropped shipped from the vendor.

Expedited Shipments:
• Please call for rates for Next day air and 2nd-day air. Please take into consideration that this can be very costly due to the weight of the packages.

Damaged Orders:
• Any product that is accidentally damaged causing product loss or equipment failure during shipping will be replaced at no charge after a claim has been made through the shipping company. Cans or pails that are dented during shipment will not be replaced unless leaking. A digital picture will be required.
• We will handle the claim. Please email info@surfacerestoration.com for details.