Unfortunately we can’t offer you a refund or exchange unless defective or damaged. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange for the same item, send an email notification to firstname.lastname@example.org Then ship the item item to: Surface Restoration Technologies 3315 Greenspring Ln. Michigan US 48309. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time for the exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.